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Showing posts in Customer Stories & Outcomes.
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CAA NEO Case Study: 80% Autonomous Member Resolution, 24/7
OASIS: A PhD-Level Data Scientist, Built Into the Organisation
Case Study: How Ottawa General Contractors Doubled Qualified Leads with a 24/7 AI Renovation Concierge
Customer Stories & Outcomes Posts
OASIS: A PhD-Level Data Scientist, Built Into the Organisation
A provincial member-services network put itself on a knowledge graph and gave it a data scientist agent — detecting an emerging cross-functional risk against a quiet baseline and returning decisions, not dashboards. A net-new capability worth ~100 hours/week of specialist work.
LumehAI: The Consultancy That Doesn't Scale by Hiring
How LumehAI runs prospect engagement, customer engagement, and internal ops on Karmaflow agents — 1,000+ admin hours handled per week, 4× qualified leads, 0 headcount added.
SMHC: A Concierge That Finishes the Work — Not a Switchboard.
How an HVAC service company across Ontario runs a Virtual Service Advisor on voice, chat, SMS, and email — 86% of calls completed at first contact, 89% brand perception "helpful professional", one continuous conversation across four channels.
CommunityRX Travel Clinic: When Your Front Desk Never Sleeps
A 14-location travel clinic deploys an AI concierge across chat — 88% of conversations resolved without escalation, 94% billable engagement, 24/7 coverage, zero staff hours on routing.
UCLab: An Applied AI Studio, Running on Its Own Work
Ottawa-based UCLab compressed a week-long proposal cycle to ~10 minutes (~250× faster), with 83% first-touch resolution and 2× lead-to-customer conversion on a three-layer agent operating system.
CAA NEO Case Study: 80% Autonomous Member Resolution, 24/7
Inside CAA NEO’s deployment of Karmaflow AI agents: 80% instant resolution across 15,000+ member conversations, with context-rich escalation when staff are needed.
Case Study: How Ottawa General Contractors Doubled Qualified Leads with a 24/7 AI Renovation Concierge
Ottawa General Contractors deployed a 24/7 AI receptionist and renovation concierge that qualifies leads, sends a Resource Pack, gives guarded soft estimates, and books designer consultations instantly. 2× qualified leads, 3× faster response, 35% less manual triage.
Case Study: How TCC Canada Books Coworking Tours 24/7 with an AI Voice Agent (OfficeRnD + HubSpot)
TCC Canada deployed Tara, a 24/7 AI voice agent integrated with OfficeRnD and HubSpot. She answers every call in one ring, qualifies, books tours, manages accounts, and converts after-hours inbound into scheduled visits—turning missed calls into revenue.