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Agent Craft
Deflection Is Dead. Resolution Is the Future of Customer Support.
AI in support isn’t about dodging tickets anymore. The next wave is resolution-first: agents that see, reason, act in your systems, and prove they solved the problem—safely and measurably.
Agent Craft
Agent Craft: Designing Convincing Voice Agents
A practical framework and three prompt examples—simple to advanced—for crafting customer‑service voice agents on Karmaflow.ai, with narrative guidance and workflow patterns.
Agent Craft
AI Voice Agent Compliance: SSML & TTS Guardrails That Sound Human (2026 Guide)
How to build an AI voice agent that sounds human and stays TCPA, HIPAA, and FCC compliant. SSML prosody patterns, PII redaction, consent disclosures, and a ship-ready testing checklist.